Frequently Asked Questions
+How long does it take for me to receive my order?
7 days to make and ship your items. Shipping usually takes another 3-4 business days depending on your address.
+Are the shoes true to size?
Yes, they are true to size. (For perfect fit, follow the measuring guide)
+Do you offer Half-Sizes?
No, we do not offer half sizes for our regular collections, but we do offer customized sizing when you purchase a customized shoe style.
+I received My Shoes and they are a little tight, will they Stretch?
If they are a little tight in the width, they will stretch over time like all leather products. If they are really tight or are tight in the length, they are not your size. 100% leather products will loosen in width but never in length.
+Are your Shoes Vegan?
No, we are only specialized in working with Leather.
+What's the Return Policy?
Your satisfaction is extremely important to us. You may return your products at any time for any reason. Shoes must not be worn or have any signs of wear. The shoes must be in the same packaging. Please let us know as soon as you determine the products need to be returned. We are not responsible for return shipping.
+Do you offer wholesale?
We are always open to new partners. Please call or e-mail for more information.
+Do the shoe colors match the website exactly?
No, email us if you would like us to email you a photo of the leather. Because no leather is the exact same color.
+What are your Shoes Made Out of?
100% high end leather both inside and out! The sole is rubber.
+Where are your shoes made?
The customized shoes are handmade in our workshop in Wichita, KS. The collections are produced in our workshop in Lima, Peru.
+Can I put a special design on the shoes?
Yes, we can design in almost anything as long as it is not trademarked or you can get us permission to use the trademarked logo or slogan. Just email us to get a quote.
+Do you offer special order for events, weddings, clubs, schools, or other organizations?
Yes – if you are wanting to make a special order, just email us with what you are wanting and we will give you a special quote. You may even find bulk discounts.
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